Dear Customers, or, as we like to think of you, CT’s Automotive Family,
Amongst all the health concerns that are building within our community, we are writing to assure you of the importance we hold for your and our staff health and safety. This notice is to inform you that we are remaining OPEN and available at this time, while taking extra precautions to do our part in preventing the spread of this, and any viruses, bacteria and/or disease.
Our normal office hours will remain Monday through Friday 8am-5:30pm. (we use Saturdays for runnover, as needed).
CT’s Automotive has always had policies in place to encourage sick employees to stay home, wash hands according to CDC standards often and use of gloves, steering wheel covers, floor mats and seat mats as seen fit; yet, currently we are going beyond our standard practices to ensure a healthier environment for all. As we appreciate each and every one of you and always put our customers’ quality care first, we feel it is important for us to err on the side of caution and take these extra steps. Therefore, we are doing our best to eliminate one on one contact between staff and customers to a minimal and only as needed basis.
Additionally, our mechanics will be required to wear gloves at all times, changing as necessary, as well as, adhering to stringent hand washing practices. We have posted up to date hand washing techniques at all our washing stations to ensure consistent and thorough washing is performed. Additionally, we will be disinfecting public areas with special attention to the office, waiting areas and bathrooms. We will be disinfecting all door knobs, handles, counters, phones and computer keyboards and mice, etc., as well as vehicle keys, car doors, gear-shifter handles and steering wheels etc.
We will be utilizing aerosol and non-aerosol disinfectants before and after working on each and every vehicle.
We encourage you to help the community by doing your part in keeping sanitary as best as possible. If you need car repairs done, and feel you may be ill or don’t wish to come out in public, please call or text 970-799-3995, and we will make arrangements to either come pick your vehicle up (with return services available, also) or have you drop it off without coming into the office and just placing keys into the key drop at the office door.
As always, payments can be accepted by phone or by placing cash or check in envelop and deposited through the key drop in office door.
If we make arrangements to come pick up your vehicle, we ask that you have the keys either in the vehicle or in the vehicle’s driver door waiting for our driver, while you are inside your home, at your pre-arranged specified time to limit exposure and contact with our staff.
As we work through this difficult time, we will strive to be available in order to assist you with your vehicle needs. Keeping your vehicle running smoothly is important to its dependability, and we want to help your peace of mind in managing your vehicle’s health.
We will do our best through emails and social media posts to keep you posted on any changes, if need be. But from here on, stay healthy, be prepared and smart about your hygiene, and stock up on compassion. We are here to help you handle your automotive concerns.
Take Care,
Natalie Tom
Pagosa Springs, CO