Mercy Regional Medical Center Wins Two Awards for Quality Service

By David Bruzzese

Mercy Regional Medical Center received two national distinctions in quality excellence from Healthgrades: the 2017 Patient Safety Excellence Award and the 2017 Outstanding Patient Experience Award.

Mercy was identified for providing excellent performance in safeguarding patients from serious, potentially preventable complications, and for providing a positive experience for patients during their hospital stay, according to Healthgrades, a leading online resource for information about physicians and hospitals.

Mercy is the only hospital in the Four Corners region to receive the Healthgrades Outstanding Patient Experience Award for the last nine years in a row (2009-2017), and the only hospital in Colorado — and one of only 95 hospitals in the nation (out of 2,932 that were evaluated) — to be recognized by Healthgrades in 2017 for both patient safety and patient experience excellence. Mercy is among only three percent of eligible hospitals in the nation to receive both awards.

“We’re grateful to accept this recognition. The ability to provide an outstanding patient experience, while providing an exceptionally safe environment, is a testament to the outstanding staff and providers at Mercy,” said Mercy CEO Will McConnell. “We strive to create this environment every day for the patients and families that trust us with their care,” he added.

On average, patients treated in hospitals receiving Healthgrades Patient Safety Excellence awards were:

  • 40 percent less likely to experience an accidental puncture or laceration during a procedure, compared to patients treated at non-recipient hospitals
  • 44.6 percent less likely to experience a collapsed lung due to a procedure or surgery in or around the chest, compared to patients treated at non-recipient hospitals
  • 54.4 percent less likely to experience catheter-related blood stream infections, compared to patients treated at non-recipient hospitals
  • 50.2 percent less likely to experience pressure sores or bed sores acquired in the hospital, compared to patients treated at non-recipient hospitals

The awards were based on hospital data from 2013 – 2015.

“We applaud recipients for their commitment to delivering high-quality care, while reducing patient safety events and providing a safe and positive experience for patients during their hospital stay,” said Brad Bowman, chief medical officer, Healthgrades.

During the study period, Healthgrades 2017 Patient Safety Excellence Award recipient hospitals performed with excellence in providing safety for patients in the Medicare population, as measured by objective outcomes (risk-adjusted patient safety indicator rates) for 13 patient safety indicators defined by the Agency for Healthcare Research and Quality (AHRQ).

In addition to being recognized as one of Healthgrades 2017 Patient Safety Excellence Award recipients, Mercy also out-performed peer hospitals in patient experience.

Healthgrades evaluated patient experience performance by applying a scoring methodology to 10 measures, using data collected from a 32-question survey of the hospital’s patients. The survey questions focus on patients’ perspectives of their care in the hospital. Question topics range from cleanliness and noise levels in patient rooms to factors such as pain management and responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family.

More information about the awards can be found at www.healthgrades.com/quality.

Mercy Regional Medical Center is an 82-bed acute care hospital in Durango, Colorado. As a non-profit hospital that is part of the Centura Health network, Mercy is committed to improving the health and wellness of the communities it serves in the Four Corners region. See www.mercydurango.org for more information.

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